Shipping Policy
At Signsbuzz.com, we partner with global manufacturers to produce and ship your custom print-on-demand products. This policy explains our shipping processes, timelines, and what to expect after placing an order.
Production Notice: All items are made-to-order, which means we begin production after you place your order. This ensures the highest quality custom products.
1. Production & Processing Time
- Standard Production Time: 2-5 business days
- Peak Seasons: May extend to 7 business days (holidays, sales events)
- Order Processing: 1 business day for payment verification
Note: Production time begins after payment confirmation from Stripe (typically within minutes but may take up to 24 hours for some transactions).
2. Shipping Methods & Carriers
We work with multiple carriers depending on your location:
| Service Level | Carrier | Delivery Time | Tracking |
|---|---|---|---|
| Standard Shipping | Royal Mail, USPS, Local Postal | 7-15 business days | Yes |
| Express Shipping | DHL, FedEx, UPS | 3-7 business days | Yes |
Note: Carrier selection is automatic based on your location and product type.
3. Estimated Delivery Times
Total delivery time = Production time + Shipping time
Standard Shipping Estimates:
- UK Orders: 5-10 business days total
- Europe: 7-14 business days total
- USA/Canada: 10-18 business days total
- Rest of World: 14-28 business days total
Important: These are estimates only. Customs processing, weather events, and carrier delays may affect delivery times.
4. Shipping Costs
- Calculated at checkout based on product weight and destination
- Free shipping promotions apply to standard shipping only
- Express shipping available for additional fee
- Multiple items may ship separately from different locations
Payment Processing: Shipping fees are charged through Stripe along with your order total. We cannot modify shipping costs after payment is processed.
5. Order Tracking
- Tracking numbers are emailed when your order ships
- Allow 24-48 hours for tracking to activate
- Contact support@signsbuzz.com if tracking hasn't updated after 3 business days
6. International Shipping
- All prices in GBP (£)
- Customs fees may apply (customer's responsibility)
- We cannot declare lower values on packages
- Some restrictions apply to certain countries
7. Address Changes
- Address changes must be requested within 12 hours of ordering
- Once in production, we cannot modify shipping addresses
- Incorrect addresses may result in lost packages (non-refundable)
8. Lost or Stolen Packages
- Contact carrier first with your tracking number
- If unresolved, email us within 30 days of shipment
- We may require a police report for stolen package claims
- Resolutions may include replacement or refund
9. Contact Information
Signsbuzz Shipping DepartmentEmail: support@signsbuzz.com
Hours: Monday-Friday, 9am-5pm GMT